FAQ

Orders & shipping

How long does it take for my order to arrive?

You'll receive your tracking number 1–2 business days after placing your order. Delivery usually takes 7–16 business days within the United States. Shipping is free on every order.

Do you ship outside the United States?

Not at the moment. We currently ship only to addresses in the United States.

Do you ship to P.O. boxes?

No. Please use a street address so your package can be delivered.

How do I track my package?

Use the tracking link in your shipping confirmation email, or visit our Track Your Order page. You can also email us at ventas@pepostore.com.

Replacements & refunds

My item arrived damaged or defective. What do I do?

We'll send you a free replacement or a full refund. Email us within 48 hours of delivery with your order number and photos of the item and packaging. See our Refund Policy.

My package never arrived.

If your parcel is lost in transit, contact us within 48 hours after the estimated delivery window and we'll send a replacement or refund.

Can I return an item if I change my mind?

We don't accept returns or exchanges for change of mind once an item has been delivered. Please read the product details carefully before ordering, and contact us if you have any questions.

Can I cancel my order?

Yes, within 24 hours of placing it. Email us at ventas@pepostore.com with your order number.

Payments

Is my payment secure?

Yes. Checkout is powered by Shopify and protected with SSL encryption. We never see or store your full card details.

Which currency are prices in?

All prices are in US dollars (USD).

Contact

Email: ventas@pepostore.com
We reply within 24–48 hours, Monday to Friday.