Refund policy
Last updated: October 11, 2026
Damaged, defective or lost items
If your item arrives damaged, defective or is lost in transit, we will happily send you a replacement or issue a full refund at no additional cost to you. Please contact us within 48 hours of delivery (or, for lost parcels, within 48 hours after the estimated delivery window has passed).
We can offer a free replacement or refund when:
- The item is faulty, damaged, broken or soiled upon arrival
- You received the wrong item
- The parcel was lost in transit
Returns and exchanges
We do not accept returns or exchanges for change of mind once an item has been delivered. If your item falls under the cases above, you do not need to send it back unless we ask you to.
How to request a replacement or refund
- Email us at ventas@pepostore.com within 48 hours of delivery.
- Include your order number and a short description of the problem.
- Attach photos of the item and its original packaging showing the issue.
Please do not send your purchase back to the manufacturer. Our team will review the photos and reply within 24–48 hours. PepoStore may decline a request that does not meet the criteria above.
Cancellations
You can cancel your order within 24 hours of placing it. Email us at ventas@pepostore.com with your order number and the reason for the cancellation. After 24 hours your order may already be in process and can no longer be cancelled.
Refund processing
Approved refunds are issued to your original payment method within 1–2 business days. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.
Late or missing refunds
If you haven't received your refund yet, please check your bank account again and contact your card issuer, as it may take some time before the refund is posted. If you've done this and still have not received it, contact us at ventas@pepostore.com.
Incorrect addresses and returned packages
Please make sure your shipping address is complete and correct before placing your order. PepoStore is not responsible for parcels lost or returned to sender because of an incorrect or incomplete address. If you notice a mistake, contact us immediately so we can try to correct it before the order ships. If a package is returned to us because of an incorrect address, we can reship it, but additional shipping costs may apply.
Contact
Questions about this policy? Email us at ventas@pepostore.com.